Shipping
US domestic shipping
We ship from our design studio within the USA, you may select your shipping speed during the checkout process. Eilish offers complimentary ground domestic shipping for all orders with purchase values over $250.
Please allow 24-48 business hours for order processing. We do not ship on Saturdays, Sundays or public holidays.
All customers will receive a shipment confirmation email, tracking number and order receipt as soon as the order has been sent.
For US addresses in the contiguous 48 states, Eilish offers UPS Ground shipping.
We currently do not ship to P.O. Boxes.
Once your order has shipped and you have received your tracking number, please contact UPS for any delivery inquires.
RETURNS
Returns and Exchanges
It is important to note that each piece is made by hand and there will be some variability from piece to piece. We do not accept returns, but we are happy to replace or repair due to the handcrafted process but not normal wear and tear. Email info@eilishstudio.com within 7 days of purchase if you believe your garment is faulty, and we can offer you a replacement or store credit as soon as possible.
We accept exchanges made within 14 days of delivery date. The customer is responsible for all associated shipping costs. The piece should be returned with all original packaging to ensure the safety of the product or an exchange will not be issued. Exchanges will be issued within 30 days from when the product is received.
We do our best to safely package each piece and use the shipping service provider we have confidence in. However, Eilish is not responsible for damages incurred during shipping.
If you have any further questions about our return policy please do not hesitate to contact us at info@eilishstudio.com.